Bühler Technologies GmbH

Privacy protection

Data protection notice

The following policy outlines what personal data Bühler Technologies GmbH collects during your visit to our websites and for what purpose, and how such data is used.

Legal bases of the processing

When we request your consent to the processing of personal data, Article 6 (1) (a) of the European Union's General Data Protection Regulation (GDPR) will be the legal basis for this.

When we process personal data required for performing a contract to which you are a party, Article 6 (1) (b) GDPR will be the legal basis for such processing. This also applies to any processing required to execute any pre-contractual measures.

If processing personal data is required to comply with a legal obligation of Bühler Technologies GmbH, Article 6 (1) (c) GDPR will be the legal basis for such processing.

If processing personal data is required to safeguard legitimate interests of Bühler Technologies GmbH, Article 6 (1) (f) GDPR will be the legal basis for such processing.

Data deletion / data retention period

We will delete your personal data as soon as the purpose of retaining the data no longer exists. Beyond this, data may be retained where provided for by European or national law in EU regulations, laws or other rules applicable to Bühler Technologies GmbH. We will also delete the data when a data retention period prescribed in the aforementioned laws or regulations expires unless there is a need for continued data retention for purposes of concluding or performing a contract.

Creation of log files

Every time you access the websites of Bühler Technologies GmbH, information transmitted by your browser is automatically stored temporarily. The created log file will record the browser type/version, the operating system used, the name and URL of the file requested, the reference URL (the previously visited page), the host name of the requesting computer (IP address) and the date and time of the server query. Such data is not consolidated with any other data sources. Such data is exclusively retained and processed to ensure system security and optimize our online offering.


Visitors may use the website of Bühler Technologies GmbH to inform themselves about many different aspects concerning Bühler Technologies GmbH or to contact us. You may contact Bühler Technologies GmbH by using the contact form, by placing a call, or by arranging for us to call you back. When you contact us, we collect information such as your name, email address and telephone number. This information is processed in the course of pre-contractual measures necessary to provide the service offered. The data will then be deleted unless the data is still required for performing a contract or pre-contractual measures. If your inquiry relates to operations of subsidiaries, affiliates, or companies managing the business of Bühler Technologies GmbH and if necessary for efficient processing of your inquiry, your data may be passed on to the relevant company.

Alternatively, you may contact us using the provided email address. In this case, the user's personal data transmitted via the email will be stored.


We may use cookies to collect and store data. Cookies are data sets that your browser saves to your end device as prompted by us. Cookies don't do any harm on your end device. They do not contain any executable code and therefore do not contain any viruses and do not allow us to spy on you. There are two types of cookies: temporary cookies, or session cookies, and persistent cookies.

Session cookies are automatically deleted when you close your browser. The session ID stored can be used to assign different requests from your browser to the same session. This allows us to recognize your computer when you return to our website. Session cookies are required for us to provide our website. The legal basis for processing your personal data using session cookies is Article 6 (1) (f) GDPR.

Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies in your browser's security settings at any time. Cookies facilitate tracking of your website usage for the purposes and in the scope described above. They are further designed to optimize your browsing experience on our website. The use of persistent cookies happens with your consent. The legal basis for the data processing is Article 6 (1) (a) GDPR.

You can set your Internet browser to disable our cookies from being saved to your device or to delete cookies that have already been saved to your device. If you do not accept cookies, this can restrict the functionality of Internet pages.

We may integrate third party cookies with your consent. In this case, the relevant third-party data files will be saved or transmitted to your browser. As a general rule you may deactivate the use of third-party cookies in your browser settings. The following third-party cookies are used:

-          Google Analytics

The legal basis for processing your personal data using third-party cookies is Article 6 (1) (a) GDPR.

Use of Google Analytics

Our website uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses what is known as “cookies”, or text files, which are stored on your computer to facilitate an analysis of your use of our website. The information the cookie generates about your use of this website is typically transferred to, and stored in, a Google server located in the United States. Our website uses the code extension “anonymizeIp”, which will activate IP anonymization on this website. However, by using this extension, Google will first shorten your IP address within a member state of the European Union or in other member states to the Agreement creating the European Economic Area.

Google will use this information exclusively on our behalf to evaluate your use of this website, to create reports about website activity, and to provide other services to the website operator that are associated with the use of this website and Internet usage. The shortened IP address transmitted by your browser within Google Analytics will not be consolidated with any other Google data. You may disable the storage of cookies in your browser software settings. However, please note that if you do disable the storage of cookies, you may be unable to fully use all functionalities of this website.

You may also disable tracking by Google Analytics by clicking on the following link: tools.google.com/dlpage/gaoptout. This will activate an opt-out cookie preventing future collection of your data when you visit this website.

You can find further information in Google's privacy policy at https://www.google.com/intl/de/policies/privacy/.


Bühler Technologies GmbH cannot guarantee secure data transmission via the Internet. Communications sent via email are not encrypted. Therefore, third parties may take note of communications. It is therefore recommended that confidential information be sent by post only.


We offer you information via webinar as part of our comprehensive services. When you register for a webinar, you send your details, i.e. first name, surname, company and email address, to the webinar organiser ieQ-systems GmbH & Co. KG so that they can send you information about this event.

We process your data on the basis of our legitimate interest in being able to offer you information in the form of a webinar (Art. 6 para. 1 lit. f of the General Data Protection Regulation). Without the processing, participation in a webinar is not possible.

This event is made possible by the LogMeIn software. The administration of the webinar is carried out by ieQ-systems GmbH & Co. KG, Fridtjof-Nansen-Weg 8, 48155 Münster, info@ieQ-systems.de, www.ieq-systems.de, Further information on the protection of your data in the context of a webinar can be found online here: www.logmeininc.com/de/gdpr/gdpr-compliance

We intend to delete your personal data as soon as the purpose of storage no longer applies and no laws or regulations to which the controller is subject contradict this.

Personal data will not be transferred to other recipients.


If you participate in a Bühler Technologies GmbH survey, your contact details will be stored.

The processing of your personal data takes place in the context of answering a questionnaire. This is used to analyse the market and determine the demand for products and services for future innovations at Bühler. You also have the option of entering your contact details at the end of the questionnaire so that you can be asked about the contents of the questionnaire in the future and also receive further information about our company and our products via the master and contact details provided (e.g. your name, your telephone number, your e-mail address).

The collection and processing of your data for the purpose of answering the questionnaire and contacting you for advertising purposes is based on your consent in accordance with Art. 6 para. 1 lit. a) GDPR. You have the right to withdraw your consent at any time with effect for the future without affecting the lawfulness of processing based on consent before its withdrawal. If consent is withdrawn, the data will be deleted unless there is a need for further storage of the data, e.g. due to legal requirements.

In principle, all processing steps are carried out in our company. The personal data will only be used by the employees of Bühler Technologies GmbH for the above-mentioned purposes. We have also involved processors, such as IT service providers and newsletter dispatch providers, to fulfil the purposes and processing in compliance with data protection regulations. Data is not transferred to unsafe third countries. The data will be stored for the duration required to fulfil and achieve the above-mentioned purposes. Your data will then be stored for the duration of the relevant statutory retention periods.


Following are the controllers for purposes of the General Data Protection Regulation:

Frank Pospiech and Stefan Eschweiler

Bühler Technologies GmbH
Harkortstrasse 29
40880 Ratingen

Telephone: 02102/4989-0
Fax: 02102/4989-20
Email: info(at)buehler-technologies.com


Rights of data subjects
When we process your personal data, you are a data subject within the meaning of the GDPR and will be entitled to the rights described below. Please always address your request to the controllers stated above.

Right to information: You have the right to be informed by us free of charge about any personal data stored about you and to receive confirmation and a copy of such data.

Correction: You have the right to request correction and/or completion if the personal data processed about you is incorrect or incomplete.

Restriction on processing: You have the right to request that processing be restricted if any of the following prerequisites is met:

  • You contest the correctness of the personal data, for a period of time that allows us to validate the correctness of the personal data.
  • The processing is unlawful, you oppose the deletion of the personal data and instead request a restriction on the use of your personal data.
  • We no longer need the personal data for the purposes of processing, but you need the personal data to assert, exercise or defend a legal claim.
  • You have objected to the processing in accordance with Article 21 (1) GDPR and it is not yet clear whether our legitimate reasons outweigh yours.

Deletion: You have the right to have your personal data deleted immediately, provided that one of the following reasons applies and insofar as processing is not required:

  • The personal data were collected or otherwise processed for purposes they are no longer required for.
  • You revoke your consent on which the processing was based and there is no other legal basis for processing the data.
  • You object to the processing in accordance with Article 21 (1) GDPR and there are no overriding legitimate grounds for processing the data or you object to the processing in accordance with Article 21 (2) GDPR.
  • The processing of your personal data was unlawful.
  • Deleting the personal data is necessary for us to comply with a legal obligation under EU law or law of member states applicable to us.
  • The personal data were collected in relation to services offered by the information society in accordance with Article 8 (1) GDPR.

Data portability: You have the right to obtain, in a structured, common and machine-readable form, the personal data concerning you that you have provided to us. In addition, you have the right to transmit such data to another controller without our interference. In exercising this right, you further have the right to request that the personal data concerning you be transmitted directly from us to another controller if this is technically feasible. The freedoms and rights of other individuals must not be affected by this.

Objection: You may object to the processing of your personal data at any time, provided that the processing is "merely" based on our legitimate interests or those of third parties (Article 6 (1) (f) GDPR). When you object, we will cease to process your personal data unless we can show compelling reasons for processing that deserve protection and outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Withdrawal of consent: You have the right to withdraw your data privacy consent at any time. The withdrawal of your consent will not affect the legality of the processing carried out on the basis of your consent until withdrawn.

To exercise your rights, please contact the above-mentioned controller as being the entity obliged to implement your rights. However, you may also contact our Data Privacy Commissioner, especially if your concern requires a higher degree of confidentiality:

The Data Privacy Commissioner of Bühler Technologies GmbH

c/o migosens GmbH
Wiesenstr. 35
45473 Muellheim an der Ruhr

Telephone: +49 (0) 208-99395110
Fax: +49 (0) 208-99395119



Your right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to complain to a supervisory authority, in particular in the member state of your residence, your place of work or the place of the suspected infringement, if you believe that the processing of your personal data violates the GDPR.


Data protection guidelines for business customers and suppliers

Data privacy is extremely important to us! The following information is intended to disclose how your data will be used at Bühler Technologies GmbH (hereinafter also referred to as “we”). Business data on principle is not subject to the provisions of the EU General Data Protection Regulation (GDPR), however in line with our business relationship we process data related to contacts at your company, establishing in a personal connection.


The controller responsible for processing your data in the sense of the GDPR is

Bühler Technologies GmbH
Harkortstrasse 29
40880 Ratingen

Telefon: 02102/4989-0
Telefax: 02102/4989-20
E-Mail: info@buehler-technologies.com 

Data protection officer

To reach our data protection officer:

Der Datenschutzbeauftragte der Bühler Technologies GmbH, c/o migosens GmbH, Wiesenstr. 35, 45473 Mülheim an der Ruhr

E-Mail: dsb-buehler-technologies@dsb24.net

Tel: +49 (0) 208-99395110

Purpose and legal basis for data processing

Your personal data is processed

a.      for the purpose of

·       documenting and fulfilling our contractual and business obligations,

·       negotiating and implementation of contracts and other business relationships,

·       responding to requests for quotations all the way to following up on orders,

·       maintaining the business relationship

on the basis of Article 6(1)(b) GDPR, implementation of (pre)contractual measures.

b.     for the purpose of safeguarding the legitimate interests of Bühler Technologies GmbH or a third party in

·       business management and supporting the sales process by establishing, maintaining and utilising existing and potential customer relationships,

·       direct advertising, provided processing your data for the purpose of direct advertising is also permissible without your consent and you have not objected to processing for this purpose

on the basis of Article 6(1)(f) GDPR.

c.     due to legal obligations to which we are subject, e.g. where necessary to assert legal claims and defence in the event of legal disputes and necessary to fulfil legal obligations

on the basis of Article 6(1)(c) GDPR.                   


Categories of recipients

In line with our business relationship, your data is disclosed to the following recipients where necessary to fulfil the purpose. All recipients are domiciled within the European Union, thus within the immediate scope of the GDPR. These recipients are:

·       suppliers, service providers and customers of Bühler Technologies GmbH,

·       authorities as related to reporting obligations.

Data erasure / storage duration

Your personal data will be erased as soon as the purpose for storage is no longer given. Furthermore, such storage may take place if this is stipulated by the European or national legislative authorities in EU regulations, laws or other regulations to which Bühler Technologies GmbH is subject. The data will further be erased upon expiration of a storage period prescribed under the aforementioned regulations unless there is a need for further storage of the data.

Rights of the data subject

If personal data concerning you is processed, you are the data subject as defined by the GDPR and you have the following rights vis-à-vis Bühler Technologies GmbH.

Pursuant to Article 15 GDPR you have the right to request information about the personal data concerning you processed by us. Your request should specify your request to make it easier for us to gather the necessary data.

If your information is not/no longer accurate, pursuant to Article 16 GDPR you are entitled to request rectification. If your data is incomplete, you may request the data to be completed.

Under the provisions of Article 17 GDPR you may request erasure of your personal data.

Under the provisions of Article 18 GDPR you have the right to request restriction of processing of the data concerning you.

Under Article 21 GDPR you have the right to object at any time to the data concerning you being processed for reasons resulting from your particular situation.

In line with data portability under Article 20 GDPR you have the right to receive the personal data you provided us in a structured, common and machine-readable format.

To exercise your rights, please always contact the aforementioned controller, as this is also the party responsible for implementing your rights. You may also contact the data protection officer directly, particularly if your matter requires a higher level of confidentiality.

Existence of the right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data concerning you infringes the GDPR.